Achieving Excellence in Customer Service

The secret to turning one time shoppers into repeat customers, and creating raving fans for your business… The objective of excellent customer service is to profitably create ‘raving fans’ for your business. These customers not only keep coming back to you time and...

Make Your Customers Sell For You

Raving fans are customers who are so over the moon with the business and the service you provide that they will not only tell all their friends and colleagues about you, but actually bring them to you and help you make sales to them. It’s a frightening fact that we...

4 Great Ways To Build Customer Loyalty

Retaining customers has never been easy, and in the digital age that we live in today, it has only got harder, with cutthroat competition and aggressive marketing strategies all around. To maintain a consistent customer base, one has to put in the effort. Any efforts...

5 Reasons To Improve Your Sales Process

When was the last time you reviewed the process by which you convert prospects to paying customers? If it’s been a while, here’s why it would be a good idea: Consistency – Your prospects expect it and you need it. Does your sales team follow the same process with...